Submit detailed information

Ticket Info Ticket Type Company Name * GPS Account # Location or Branch #

* Required Field

Your Information Your Name * Your Phone # * Your E-Mail * Best time to call * Your Time Zone *

Location Contact Info

Same as your info.

Contact Name * Contact Phone * Contact E-Mail * Best time to call * Contact Time Zone *

The requested information reduces the time on the phone with technical support. It allows our support department to research your issue and conduct tests prior to contacting you. Please provide as much detail as possible and use our training library resources to learn what you can do immediately to resolve your issue.

Issue Information

Issue Type * Action Requested * Unit Type *

GO System Mode

Unit Number () Installation Service Required?

* Required Field

Description of issue

Note: The more details provided, the more efficient our response will be. Include information about all services needed, such as the number of units to be removed &/or installed, vehicle type, date issue started, GPS unit serial numbers, vehicle types, etc.

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Watch these videos for common troubleshooting steps and issues:

Have you checked our Training Library for quick self-help material?

By reviewing the videos and resources, you might be able to resolve your issue in a few easy steps or take the steps our technical support department will require before moving forward.

Passive technology customers may purchase an Annual Support Plan by clicking this link.

Click here to access our training library.

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Watch these videos for common troubleshooting steps and issues:

Units returned that are out of warranty and found to be working, will be charged a $35 bench testing fee plus S&H.

Warranties extend 1 year from the date of purchase and exclude: Labor to uninstall or reinstall a unit, S&H, or replacement parts not due to manufacturer defects. If a unit must be returned, we recommend returning all components for testing. Sending just the unit may not resolve the issue and may lead to additional expenses.

Returns and RMAs require a Case number supplied by technical support. Units returned without a case # will not be accepted.

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